Resolved
This incident has been resolved.
Posted Dec 22, 2025 - 12:24 UTC
Monitoring
Our identity provider is now responding successfully.
Posted Dec 22, 2025 - 09:55 UTC
Identified
Our identity provider returns Error responses
Posted Dec 22, 2025 - 06:48 UTC
This incident affected: Web Platform Production (Core, Email, Email (Advanced), Documents, Chat, Video, Test Component), US Production API (User Services, Reporting, Email Sending, Email Authoring, Email (Advanced) Authoring, Document Generation, Document Authoring, Chat Delivery, Chat Authoring, Video Delivery, Video Authoring), EU (London) Production API (User Services, Reporting, Email Sending, Email Authoring, Email (Advanced) Authoring, Document Generation, Document Authoring, Chat Delivery, Chat Authoring, Video Delivery, Video Authoring), AU Production API (User Services, Reporting, Email Sending, Email Authoring, Email (Advanced) Authoring, Document Generation, Document Authoring, Chat Delivery, Chat Authoring, Video Delivery, Video Authoring), EU (Frankfurt) Production API (User Services, Reporting, Email Authoring, Email (Advanced) Authoring, Document Generation, Document Authoring, Chat Delivery, Chat Authoring, Video Delivery, Video Authoring), and Email Sending.